How It Works
Tie every call back to the campaign that drove it. Choose from thousands of local and toll-free numbers — including 888, 877, 855, 844, and 866 — in virtually every area code.
Call Logs
Every call lands in the log with its source, offer, buyer, timings, geography, custom tokens, revenue, payout, and margin — plus the recording, AI transcription, and disposition.
The whole story in one grid. Filter, tab, and batch-act on every call — with custom column layouts per team.
Every call, fully attributed. Timings, source, offer, and cost — with the recording, AI summary, and transcript on the same page.
Find calls by what was said. Full-text search reaches into every transcript — a competitor, a price, a complaint.
Call Analytics
Live dashboards track calls, conversions, revenue, payout, cost, and profit — and summary reports group any of it by buyer, traffic source, offer, status, and dozens of other dimensions. Choose from hundreds of fields, save layouts as tabs, and export one-time or recurring CSV reports with scheduled email delivery. Ping/post traffic gets its own live dashboard.
Know your numbers by any dimension. Calls, conversions, revenue, RPC, and timings — grouped however you slice it.
Exports on your schedule. A guided wizard for one-time or recurring exports, with column selection and email delivery.
Transcription Analytics
With AI Transcriptions enabled, sentiment, topics, talk-time ratio, and cost roll up live — every figure drills down to the transcripts behind it.
Hear the trend, not just the calls. Positive-sentiment trends by offer, agent, and call center.
Audio Quality Monitoring
Bad audio quietly kills conversions. Every leg is scored from its RTP media stats — MOS, quality, packet loss, and jitter — and rolled up into a live, company-wide dashboard.
Watch call quality like revenue. Average MOS, quality, packet loss, jitter, dead air, and a geographic breakdown.
Pinpoint the problem. Break every metric down by direction and leg role, with the lowest-quality states surfaced.
Dynamic IVR & Smart Routing
Between the dial and the log sits the call flow: Dynamic IVRs built from call routers — nodes that greet, collect keypresses or spoken answers, filter on any token, and route to the right buyer, no code required.
- Token-based filtering — each node matches on caller data, geography, or custom tokens, so the flow adapts per call.
- Webhooks per node — fire a custom webhook before or after any node.
- Resilient by default — short-connect calls auto-try the next buyer, and no-buyer / no-match / no-answer cases fall back to customizable handlers like voicemail or a hold queue.
Caller ID Name (CNAM)
Set the business name the carriers show when you dial out. Give each supported tracking number its own CNAM of up to 15 characters (on the number itself, inline on the numbers grid, or across a whole block at once with a bulk update), and Trackdrive registers it upstream for you and reports back whether it took.
- Per number: each tracking number carries its own outbound name, so every brand and campaign shows the right one.
- Bulk updates: set or change the name across thousands of numbers from a single spreadsheet upload.
- Registration status: see whether each name is live upstream, and when it last changed, right beside the number.
CNAM is the name carriers keep on file for your number. To also clear “Spam Likely” labels and run verified branded caller ID, see Spam Tag Mitigation.
Recordings & Retention
Record inbound and outbound calls per offer, with access-controlled playback and automatic retention rules that scrub recordings past their window — by offer or globally.
